Canonical: https://awcseo.com/reputation-management/ - [Home](https://awcseo.com/) - [Services](https://awcseo.com/services/) - Reputation and review flow Reputation and review flow # Reputation management: ask every customer, answer every review Happy customers rarely leave a review unless someone asks. For $300 a month, every customer gets asked, every review gets answered, and a bad experience reaches you before it reaches Google. **$300 /month ** a month, cancel any time [Add to my estimate](https://awcseo.com/pricing/?pick=reputation) Call (863) 602-6911 Sounds familiar? - A handful of old reviews - A competitor with ten times your count - A bad review sitting unanswered - No system for asking Try it: the review flow ## Ask every customer. Hear about problems first. After a job, your customer gets a text with a link to a page like this one. Tap a rating and see where it goes. A walkthrough of the flow with mock buttons: nothing is sent and no review site opens. The real page carries your name, your logo and your Google link. Lone Pine Roofing How did we do on your roof today? Tap a rating. Lone Pine Roofing Thank you. Would you tell others? A rating of four or five goes straight to the public step. One tap more and the review is on Google. Continue to Google (mock button: in the real flow this opens your Google review link) Lone Pine Roofing We are sorry. What went wrong? A rating of one to three opens this private form first, so the owner hears about it the same day and can fix it. Your feedback (goes to the owner) Send to the owner Prefer to post publicly? You can leave a public review on Google. (mock link: every customer keeps that right) ### Why it works - Everyone is asked, the same way, every time. That is what Google permits: no paying, no picking. - Happy customers reach the public step in one tap, so more of them finish. - Unhappy customers reach you first, while the public link stays visible in small print. - Every review, public or private, gets a reply, and the reply rate is in your monthly report. ## What reputation and review flow is, and what it costs Reviews decide who gets the call, and they are part of prominence, one of the three things Google scores for the map. A steady flow of recent reviews, with thoughtful replies, is one of the strongest local signals and the first thing a new customer reads. The problem is simply that nobody has time to ask. The review flow puts the asking on autopilot. After each job your customer gets a text or email with a link to your review page. On that page a high rating goes straight to Google; a low rating opens a private feedback form so you hear about the problem first, with a small-print link to Google still there, because every customer keeps the right to post publicly. Try the flow above. Reviews across Google, Yelp and Facebook are monitored, and each one gets a reply within a few business days. The monthly report shows new reviews, average rating by site, the replies posted and your reply rate. It pairs with [Google Business Profile management](https://awcseo.com/google-business-profile/), which keeps the rest of your profile active, and with [the local SEO plan](https://awcseo.com/local-seo/), where reviews are one part of the map ranking work. Published prices ### Reputation and review flow - **Reputation management** $300 /month Review monitoring and replies across Google, Yelp and Facebook. Up to $6,000 starts with $200 down, then 6 monthly payments at 0% or 12 at 12%. Over $6,000: a $500 retainer, then 25%, 25% and 50% as the work ships. [Add to my estimate](https://awcseo.com/pricing/?pick=reputation)Call (863) 602-6911 In plain English ## What it consists of, what you get, how it is measured Three lists, so you can see exactly what the price buys and how you will know it is working. What's included ### Everything in the price - Review requests by text or email after every job - A branded review page that routes ratings and private feedback - Monitoring across Google, Yelp and Facebook - A reply to every review, drafted for your approval when it is sensitive - Review widgets for your website - A monthly report by site What you get each month ### In your hands - Your review link and QR card to hand customers - New reviews, average rating and the replies posted, by site - An alert the same day a low rating or private feedback arrives - Your reply rate, against last month How we measure it ### The numbers in your report - Review count and average rating, by site - Reply rate: replies posted over reviews received - Days between a review and its reply - Private feedback received, so problems are counted even when they never go public How it works ## From a short call to a plain-English report ### A short call Fifteen minutes on what you do, where you want calls from and what your profile and listings look like today. No pitch deck. ### A baseline report Where you rank on a grid across your service area, how complete your profile is, how consistent your listings are. Written down before any work starts. ### The work, every month Profile posts, listing fixes, review replies, city pages. You see each change in a monthly list. ### The numbers, in plain English A monthly report: the rank grid, profile views, calls, direction requests, reviews and replies, next to the baseline. Questions ## Reputation and review flow: common questions ### What does reputation management cost? Reputation management is $300 a month, including review requests, the review page, monitoring, replies and the monthly report. ### Is it allowed to ask customers for reviews? Yes. Google allows businesses to ask customers for reviews as long as everyone is asked and nobody is paid or filtered. The review page routes unhappy customers to a private feedback form first, and every customer still sees the public link. More from AWC Local SEO ## Other services, each with its price See [every service with its price](https://awcseo.com/services/) on the full list of services, try [the local SEO demonstrations](https://awcseo.com/how-local-seo-works/), or [build an estimate](https://awcseo.com/pricing/) with the estimate builder. Need a new website? ## Our sister brand builds them Local SEO works best on a fast site with a page per service and per city. AWC Web Design builds and rebuilds websites for Texas businesses at published prices, with the on-page work built in. We hand you over, no sales call. [AWC Web Design A new website A standard service website, up to 8 pages, with the on-page local SEO built in. See it on awcwebdesign.com](https://awcwebdesign.com/web-design/)[AWC Web Design A website rebuild Your current site rebuilt fast and sharp at the same addresses, every old link redirected. See it on awcwebdesign.com](https://awcwebdesign.com/website-redesign/)[AWC Web Design Hosting and care Fast, secured hosting with daily backups and small changes handled every month. See it on awcwebdesign.com](https://awcwebdesign.com/hosting/) ## Know the price before you call. Build your estimate from the published price list, or just call or text and talk to a person. [Build my estimate](https://awcseo.com/pricing/)Call (863) 602-6911